Wednesday, July 26, 2006

Renovation Hell - First Crisis

Well, I've arrived at the first big problem of my renovation experience. I got a call from the general contractor and he told me the kitchen guy hasn't ordered my cabinets yet. I think my "WHAT" could be heard halfway across the building. The contractor says the kitchen guy called him yesterday and said he was waiting on a signature from the contractor. My contractor didn't realize the kitchen guy was waiting on him.

So, now it's three weeks after I thought we had settled the cabinet order placed. So, now we are weeks behind.

I was steaming about this yesterday. I specifically told the kitchen guy on July 6 that we were not waiting on the contractor and he could order the cabinets with my signature. I don't understand the problem. And the kitchen guy cashed my check -- so it didn't appear he was held back from that.

So, I waited to call until today. So, I call and he doesn't say anything about the cabinet order. I ask if it was true they weren't ordered until yesterday and he says yes he was waiting on the general contractor. I told him I thought we had settled this and now I may owe financial penalties to my general contractor for holding up the schedule. I told him I wasn't happy and that I resented him for not calling to tell me about a problem in the past three weeks. He didn't really have much to say. I was so ticked. But, I stayed calm. I told him that I expected to hear right away as soon as he knows anything. I asked how long before the cabinets arrive. He says 5 weeks - that is minimum. At 5 weeks, we are about a week behind schedule. I told him to be sure to contact me if there are any further delays. He just says okay.

What the hell? I am paying good money to these people and I expect better service.

I will be sending a letter at the end of this process to the company detailing my issues.


At 1:19 PM EDT, Blogger Magpie said...

i hope your contractor doesn't penalise you for someone elses incompetence...

heres hoping they arrive super speedy...

*fingers crossed*

At 1:50 PM EDT, Blogger Corona Red said...

Magpie -
Thanks. So far so good.

At 2:59 PM EDT, Blogger NYCbeauty said...

GOD, I feel so bad for you. I'm having issues with just ordering a piece of furniture for my new apartment, it coming in pieces, no hardware attached.....backorders, nightmares....I can't imagine going through what you are going through. I'd have to commit myself.


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